SHIPPING POLICY

UK ORDERS WILL BE SHIPPED USING A STANDARD OR EXPRESS SERVICE. PLEASE ALLOW UP 3-4 WORKING DAYS FOR STANDARD SERVICE AND 1-2 WORKING DAYS FOR EXPRESS SERVICE.  

INTERNATIONAL ORDERS WILL BE SHIPPED USING A STANDARD OR EXPRESS SERVICE. PLEASE ALLOW 10-14 WORKING DAYS FOR STANDARD SERVICE AND 1-2 WORKING DAYS FOR EXPRESS SERVICE. DELIVERY TIMES CAN VARY DUE TO CUSTOMS CLEARANCE WHICH WE HAVE NO LIABILITY OR CONTROL OVER.

THE DELIVERY TIMES ARE ONLY ESTIMATES AND UNFORTUNATELY CANNOT BE GUARANTEED.

WE WILL TRY OUR BEST TO GET DELIVERIES OUT TO YOU ON TIME, BUT INTERNATIONAL DELIVERIES CAN TAKE LONGER THAN EXPECTED. DURING THE HOLIDAY SEASON, SHIPPING DELAYS MAY OCCUR.

IF YOUR PACKAGE HAS NOT ARRIVED WITHIN 15-20 DAYS FROM THE CONFIRMED DATE OF SHIPMENT, PLEASE EMAIL US AT INFO@KFIGURE.COM

 

PROCESSING 

PLEASE ALLOW UP TO 1-2 WORKING DAYS PROCESSING TIME FOR ITEMS IN STOCK AND 4-8 WEEKS FOR THE PROCESSING OF PRE-ORDERS. DISPATCHING OF ORDERS WILL BE MONDAY-SATURDAY. IF YOU WISH TO CHANGE ANYTHING ON YOUR ORDER PLEASE CONTACT CUSTOMER SERVICE.

WE SHIP WITH DPD, ROYAL MAIL STANDARD & NEXT DAY SPECIAL DELIVERY (SATURDAY GUARANTEE), USPS, UPS AND DHL (UK & INTERNATIONAL) EXPRESS (1-2 BUSINESS DAYS).

PRE-ORDER TERMS & CONDITIONS

ITEMS AVAILABLE FOR PRE-ORDER WILL BE INDICATED ON THE PRODUCT PAGE WITH THE ANTICIPATED SHIPPING DATE. PLEASE NOTE, ONCE YOUR ORDER IS PLACED THE FULL PAYMENT WILL BE PROCESSED IMMEDIATELY. IF YOUR ORDER HAS MORE THAN ONE ITEM AND ONE IS A PRE-ORDER ITEM, THE WHOLE ORDER WILL BE SHIPPED OUT ONCE THE PRE-ORDER ITEM IS AVAILABLE. IF YOU NEED THE AVAILABLE ITEM IMMEDIATELY THEN YOU MUST ORDER IT SEPARATELY TO THE PRE-ORDER ITEM.

TRACKING

ALL (UK & INTERNATIONAL) ORDERS ARE SENT OUT USING A TRACKED & SIGNED SERVICE. CUSTOMERS ARE ADVISED TO MONITOR THEIR ORDER TRACKING INFORMATION. YOU CAN FIND YOUR TRACKING INFORMATION PROVIDED IN YOUR SHIPMENT NOTIFICATION E-MAIL.

LOST/DAMAGED PARCELS

YOU MUST NOTIFY US WITHIN 14 DAYS FROM DISPATCHING YOUR ORDER IF THERE ARE ANY PROBLEMS WITH THE DELIVERY. ANY DAMAGES, DELIVERY PROBLEMS OR LOSS REPORTED AFTER THE 14 DAYS CAN NO LONGER BE INVESTIGATED OR COMPENSATED. 

WE ARE NOT LIABLE FOR ANY PACKAGES LOST/STOLEN ONCE MARKED ‘DELIVERED AT THE RECIPIENTS ADDRESS’. IF YOUR TRACKING NUMBER SHOWS YOUR PACKAGE WAS DELIVERED BUT YOU DID NOT RECEIVE IT, PLEASE CHECK WITH YOUR NEIGHBOURS OR YOUR LOCAL DELIVERY OFFICE.

WE WOULD HATE FOR YOU NOT TO RECEIVE YOUR ORDER. THEREFORE, PLEASE MAKE SURE THAT WHEN PLACING YOUR ORDER THE SHIPPING ADDRESS IS CORRECT AS ONCE THE ORDER IS ON ITS WAY, WE ARE UNABLE TO MAKE CHANGES.

TAXES & DUTIES

IMPORT TAXES, DUTIES AND RELATED CUSTOMS FEES MAY BE CHARGED ONCE THE PARCEL ARRIVES AT THE DESTINATION COUNTRY. THESE CHARGES ARE DETERMINED BY THE CUSTOMS OFFICE OF THE SPECIFIC DESTINATION.

PAYMENT OF THESE CHARGES AND TAXES IS THE RESPONSIBILITY OF THE RECIPIENT AND WILL NOT BE COVERED BY US HERE AT KFIGURE.

FOR FURTHER DETAILS OF CHARGES, PLEASE CONTACT YOUR LOCAL CUSTOMS OFFICE.

YOU ARE RESPONSIBLE FOR CHECKING YOUR LOCAL POSTAL REGULATIONS FOR RESTRICTED ITEMS, AS WE CANNOT BE HELD LIABLE FOR ANY ITEMS THAT ARE NOT ACCEPTED INTO THE SPECIFIC COUNTRY.


IF YOUR CREDIT CARD ACCOUNT IS IN A CURRENCY OTHER THAN GBP, YOU MAY BE CHARGED AT A DIFFERENT EXCHANGE RATE THAN WHAT IS QUOTED ON OUR WEBSITE. YOU MAY ALSO BE SUBJECT TO A FOREIGN CURRENCY TRANSACTION FEE. THESE FEES ARE DETERMINED BY YOUR BANK'S PRICING AND TRANSACTION FEE POLICIES. WE ARE NOT RESPONSIBLE FOR THE EXCHANGE RATE OF ANY CHARGES YOUR BANK OR ISSUING CREDIT CARD COMPANY MAY CHARGE YOU.

FOR FURTHER DETAILS OF FOREIGN TRANSACTION FEES, PLEASE CONTACT YOUR BANK.