WHERE IS MY ORDER?

PLEASE ALLOW UP TO 2 DAYS PROCESSING TIME FOR ALL ORDERS BEFORE THEY'RE DISPATCHED. AS SOON AS YOUR ORDER HAS BEEN DISPATCHED YOU WILL BE NOTIFIED AND A TRACKING NUMBER WILL BE PROVIDED TO YOUR ORDER.

WHICH UK SHIPPING SERVICE WILL YOU USE?

ROYAL MAIL FIRST CLASS SIGNED FOR. MEANING ONCE DISPATCHED, YOUR ITEM IS LIKELY TO ARRIVE THE NEXT FOLLOWING WORKING DAY.

DO YOU SHIP INTERNATIONALLY?

YES, WE DO. WE WILL SHIP ORDERS VIA FEDEX, DHL OR UPS. PLEASE ALLOW UP TO 10-15 WORKING DAYS FOR YOUR ORDER TO ARRIVE, TRACKING WILL ALWAYS BE PROVIDED.

DO YOU OFFER REFUNDS?

NO, UNFORTUNATELY WE DO NOT OFFER REFUNDS, HOWEVER WE ARE HAPPY TO DO AN EXCHANGE IN SIZES. CUSTOMERS ARE FULLY RESPONSIBLE FOR RETURN POSTAGE FEES.

PRE-ORDER INFORMATION?

ITEMS AVAILABLE FOR PRE-ORDER WILL BE INDICATED ON THE PRODUCT PAGE WITH THE ANTICIPATED SHIP DATE. PLEASE NOTE, ONCE YOUR ORDER IS PLACED, THE FULL PAYMENT WILL BE PROCESSED IMMEDIATELY. IF YOU WISH TO CHANGE ANYTHING ON YOUR ORDER PLEASE CONTACT CUSTOMER SERVICE.

WHAT IF MY ITEM IS DAMAGED OR DEFECTIVE?

IN THE UNLIKELY EVENT THAT A PRODUCT ARRIVES DAMAGED, OR IF AN ITEM IS MISSING FROM YOUR ORDER, WE WILL ONLY SEND REPLACEMENTS/OFFER A REFUND FOR THE DAMAGED OR MISSING PRODUCT IF THE CUSTOMER CONTACTS US VIA EMAIL WITHIN 14 DAYS OF THE PACKAGE BEING MARKED AS DELIVERED. CUSTOMER MUST INCLUDE PHOTOS OF THE DAMAGED PRODUCT.

WHAT IF I AM AN INTERNATIONAL CUSTOMER - DO I HAVE TO PAY CUSTOMS AND TAXES?

ITEMS SHIPPED OUTSIDE OF THE UNITED KINGDOM MAY BE SUBJECT TO IMPORT DUTIES, TAXES AND/OR CHARGES WHICH ARE NOT INCLUDED IN THE TOTAL COST OF YOUR ORDER, NOR WILL THEY BE COVERED OR REIMBURSED BY US. THE CUSTOMER IS RESPONSIBLE FOR ANY AND ALL CUSTOMS CHARGES DUE ON DELIVERY OF PRODUCT. PLEASE CHECK WITH YOUR COUNTRY’S CUSTOMS OFFICE TO DETERMINE WHAT THESE ADDITIONAL COSTS WILL BE PRIOR TO PLACING YOUR ORDER.

CAN I MAKE ADJUSTMENTS TO MY ORDER AFTER IT HAS BEEN PLACED?

WE CAN’T MAKE ANY PROMISES, BUT WE WILL GIVE IT OUR BEST SHOT. PLEASE EMAIL US IMMEDIATELY AT INFO@KFIGURE.COM FOR ANY CHANGES REGARDING SIZE, COLOR, STYLE OR SHIPPING ADDRESS. UNFORTUNATELY, WE CAN’T ADD ITEMS TO YOUR ORDER AFTER IT HAS BEEN PLACED.

WHAT IF I NEED TO CANCEL MY ORDER?

IF YOU NEED TO CANCEL YOUR ORDER, PLEASE CONTACT US IMMEDIATELY AT INFO@KFIGURE.COM. WE CAN ONLY CANCEL AN ORDER IF IT HAS NOT ALREADY BEEN PROCESSED.